FAQ

What is Taylor Jay's shipping policy?

WE SHIP USPS PRIORITY MAIL. OUR USUAL ESTIMATED SHIPPING TIME IS 7-10 BUSINESS DAYS AFTER PROCESSING FOR US ORDERS.HOWEVER DUE TO THE NEW SHELTER IN PLACE ORDER. SOME ORDERS WILL BE DELAYED 2-3 WEEKS. WE WILL NOTIFY YOU VIA EMAIL.  INTERNATIONAL SHIPPING RATES ARE GIVEN UPON REQUEST. PLEASE EMAIL US AT CUSTOMERSERVICE@TAYLORJAYCOLLECTION.COM AND TELL US THE ITEM/S AND COUNTRY YOU WISH TO SHIP TO. WE WILL EMAIL YOU AN ORDER CONFIRMATION AND TRACKING NUMBER DURING PROCESSING.

Does Taylor Jay offer alterations?

YES, WE DO PROVIDE ALTERATIONS. PLEASE EMAIL FOR DETAILS..

What about custom orders?

CUSTOM ORDERS ARE AVAILABLE UPON REQUEST AND WITH CERTAIN RESTRICTIONS. FOR MORE DETAILS, PLEASE EMAIL INFO@TAYLORJAYCOLLECTION.COM.

What is Taylor Jay's return policy for online orders?

WE ACCEPT EXCHANGES ONLY (NO REFUNDS) WITHIN 7 DAYS OF PURCHASE. ALL ITEMS MUST BE IN ORIGINAL CONDITION WITH TAGS ATTACHED. YOU MUST PAY SHIPPING ON EXCHANGE ITEMS. TO MAKE AN EXCHANGE, PLEASE EMAIL US AT CUSTOMERSERVICE@TAYLORJAYCOLLECTION.COM TO LET US KNOW AND SHIP TO THE ADDRESS BELOW:

TAYLOR JAY COLLECTION
ATTN: EXCHANGE DEPT.
319 14TH STREET #A
OAKLAND, CA 94612

WHEN WE RECEIVE THE RETURNED ITEM, WE WILL IMMEDIATELY PROCESS YOU REQUEST AND SHIP YOUR EXCHANGE ITEM.