Frequently Asked Questions

What is Taylor Jay's shipping policy?

We ship USPS Priority Mail. Estimated shipping time is 7-14 business days after processing for US orders.

International shipping rates are given upon request. Please email us at info@taylorjaycollection.com and tell us the item/items and country you wish to ship to.

We will email you an order confirmation and tracking number during processing.

Does Taylor Jay offer alterations?

Taylor Jay does not provide alterations. However, we are happy to recommend someone!

What about custom orders?

Custom or plus-size orders are available upon request. For more details, please email info@taylorjaycollection.com.

What is Taylor Jay's return policy for online orders?

We accept exchanges only (no refunds) within 7 days of purchase. All items must be in original condition with tags attached. You must pay shipping on exchange items.

To make an exchange, please email us at info@taylorjaycollection.com to let us know and ship to the address below:

Taylor Jay Collection

ATTN: Exchange Dept.

319 14th St #A

Oakland, CA 94612

When we receive the returned item, we will immediately ship your exchange item.


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